Privacy Policy | Los Robles Polo Time
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FREE SHIPPING over $1000!
Shipping as usual
FREE SHIPPING over $1000!
Shipping as usual
FREE SHIPPING over $1000!
Shipping as usual
FREE SHIPPING over $1000!
Shipping as usual
FREE SHIPPING over $1000!
Shipping as usual
FREE SHIPPING over $1000!
Shipping as usual
FREE SHIPPING over $1000!
Shipping as usual

Privacy Policy

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Privacy Policy


Kastelnovi Cueros S.A committed to protecting and respecting your privacy. This Privacy Policy (together with our terms and conditions and any other documents referred to in it) explains how we collect and process your personal information, and your options regarding the ways in which your personal information is used.

Kastelnovi  Cueros S.A, referred to as “we”, “us” or “our” throughout this Privacy Policy, is the data controller, and our registered office is Kastelnovi Cueros S.A, Avenida Mitre 1162 6 Piso CP1870, Avellaneda, Buenos Aires.

By visiting and using ( (the “Website”) or any other application or website (“Application”) for the purchase of products from Kastelnovi Cueros S.A (as applicable) you are consenting to the practices in relation to use and disclosure of your personal information as described in this Privacy Policy and our ‘Terms and Conditions’. If you are under the age of 16, please obtain your parent/s’ or guardian’s consent before providing us with any personal information.


We may collect, process and retain the following types of personal information:


We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify you as an individual. We may also obtain information by using a cookie file which is stored on the hard drive of your computer, which is used to improve our site and to deliver a better and more personalised service and enables us to:


We use the personal information we collect to:


We do not sell any of your personal information to third parties. We do not disclose your personal information to third parties for marketing purposes.

We minimise the amount of personal information we disclose to what is directly relevant and necessary, and so we may disclose your personal information to authorised third party service providers who help us to provide our services such as:

If we were to be acquired by another company or decided to sell any parts of our business, we may also need to share your personal data with the buyer of those parts of the business. In those circumstances, we will make sure that any new buyer agrees to follow this Privacy Policy with respect to your personal information and will promptly give you details of how they will use your personal data, and your options for changing that.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


You may unsubscribe from our marketing communications by clicking the “unsubscribe” link in any communication that we send to you by email. Please also note that while your request is being processed, for a brief period you may continue to receive communications which are already on their way to you.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.


The General Data Protection Regulation provides for rights for you regarding your personal information to:

If you would like to update, correct or access the personal data we hold about you, please contact us on [email protected] or +54 9 114811-5481

Our Customer Service Phone Lines are open:

10:00 – 20:00 Monday – Saturday

CLOSED – Sunday



We may update this Privacy policy from time to time. If we do so the amended Privacy policy will be posted on the Website so please check this page regularly for changes to this policy, and if needed we will e-mail you with details of those changes and ask you to confirm that you are happy with them.




Kastelnovi Cueros S.A this Web site ( Kastelnovi Cueros S.A are hereinafter referred to as “we” or “us”.


  1. PRODUCTS, CONTENT AND SPECIFICATIONS. All features, content, specifications, products and prices of products and services described or depicted on this Web Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. All products have Kastelnovi Cueros S.A branding. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. Unless otherwise stated, all product images are for illustration purposes only and therefore, may not include items such as pens, rulers, make-up and gift boxes as standard. The inclusion of any products or services in this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.
  1. SHIPPING LIMITATIONS. When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. Risk of loss for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
  2. ACCURACY OF INFORMATION. We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or validity of any information on this Web Site. For example, products included on the Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order. NOTE: The prices online may vary to the prices in our retail outlets.
  3. USE OF THIS WEB SITE. The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by, Kastelnovi Cueros S.A and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. You are responsible for maintaining the confidentiality of your account information and password and for restricting access to such information and to your computer. You agree to accept responsibility for all activities that occur under your account or password.


  1. TRADEMARKS. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Kastelnovi Cueros S.A. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without our written permission or the written permission of such third party owner.
  2. LINKING TO THIS WEB SITE. Any permitted links to this Web Site must comply will all applicable laws, rule and regulations.
  3. THIRD PARTY LINKS. From time to time, this Web Site may contain links to Web sites that are not owned, operated or controlled by us or our affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other Web site, or any content, materials or other information located or accessible from such Web sites, or the results that you may obtain from using such Web sites. If you decide to access any other Web site linked to or from this Web Site, you do so entirely at your own risk.



  1. INAPPROPRIATE MATERIAL. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we reasonably determine that you have violated or are likely to violate the foregoing prohibitions, we may take any action we reasonably deem necessary to cure or prevent the violation, including without limitation, the immediate removal from this Web Site of the related materials.
  2. USER INFORMATION. Other than personally identifiable information, which is subject to this Web Site’s Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner is and will be considered non-confidential and non-proprietary. We shall have no obligation to use, return, review, or respond to any customer communication. We will have no liability related to the content of any such customer communication, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.
  3. DISCLAIMERS.Your use of this web site is at your risk. The materials and services provided in connection with this web site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. Neither we nor any of our affiliates warrant the accuracy or completeness of the materials or services on or through this web site. The materials and services on or through this web site may be out of date, and neither we nor any of their affiliates make any commitment or assumes any duty to update such materials or services. The foregoing exclusions of implied warranties do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
  4. LIMITATIONS OF LIABILITY. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site or your downloading of any materials, from this Web Site. In no event will we, our respective officers, directors, employees, shareholders, affiliates, parent corporations, agents, successors, assigns, retail partners nor any party involved in the creation, production or transmission of this web site be liable to any party for any indirect, special, punitive, incidental or consequential damages (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this web site, any web sites linked to this web site, or the materials, information or services contained at any or all such web sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law. Please refer to your local laws for any such prohibitions.
  5. REVISIONS TO THESE TERMS AND CONDITIONS. We may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Web Site.
  6. CHOICE OF LAW; JURISDICTION. These Terms and Conditions supersede any other agreement between you and us to the extent necessary to resolve any inconsistency or ambiguity between them. These Terms and Conditions will be governed by and construed in accordance with the laws of the Argentina, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

14. TERMINATION. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders that you place or charges that you incur prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.



CUSTOMER SERVICE: (549) 11 4811 5481 or (549) 11 5705 2637

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👉 3 Cuotas Sin Interés con todas las tarjetas de crédito!


De Forma Segura A través de Mercado Pago:

Podés pagar tus pedidos con: Tarjeta de crédito, Tarjeta de débito, Transferencia Bancaria o Efectivo a través de PagoFacil o RapiPago y Otros Puntos.


Ver Todos los Medios de Pago

👉Trabajamos con Mercado Envíos. Los envíos se realizan a Domicilio y la plataforma selecciona el correo asignado luego de la compra.  Para poder conocer el costo y demora del envío, seleccionás cualquier producto y colocas tu código postal en el carrito de compras. En Capital Federal hacemos envíos en el día y también podes retirar por nuestra tienda de Recoleta.

👉El correo realiza 2 visitas a tu domicilio. Si en el primer intento no estás, al día siguiente hábil vuelven a pasar. En caso de no encontrarte, te dejan un aviso indicándote en qué sucursal se encuentra tu pedido. Tené en cuenta que tu pedido estará en sucursal durante 5 días, luego volverá a nuestra tienda y habrá que realizar otro envío. 

Podes contactarte también a nuestro WhatsApp 1157052637.

👉 Si claro! Tu experiencia de compra es fundamental para nosotros. Hacemos cambios dentro de los 60 días de haber recibido el producto teniendo en cuenta lo siguiente:

Si el cambio es por defecto de producto o error en el envío comunicate dentro de las 48 hs de recibida la compra. El costo de envío de ida y vuelta lo asumimos nosotros.

Si el cambio es por otro producto, o por error de parte del comprador al elegir modelo, talle, color, etc. el envío corre a cuenta del cliente.

Recomendamos que al momento de pedir tomes tu tiempo para revisar que estás elgiendo correctamente el producto y talle que necesitás.

Nota: Para los cambios por otros productos tenes 30 días hábiles desde la fecha de compra. Recordá nuevamente que el envío ida y vuelta corre a cuenta del cliente.

👉Todos los pedidos que ingresen en días hábiles hasta las 13:00 hs se despachan ese mismo día, los que entren luego de ese horario se despachan al otro día hábil.

El tiempo de entrega dependerá del tipo de envío seleccionado. Los más rápidos suelen demorar entre 2 y 3 días hábiles y los de mayor demora entre 4 y 5. (Por la cuarentena dispuesta por el gobierno puede demorar algunos días más).